Customer Advocate

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Customer Advocate

Sharetribe is building a better sharing economy by making platform technology accessible to everyone. Our software makes it easy and affordable for aspiring entrepreneurs and organisations to build their own sharing economy platforms, such as a website like Airbnb or an app a bit like Uber. We are looking for new people to join our support team to help our customers succeed with their platform businesses. The position is part-time (possibility of full time during summer) so it's a great fit for students in need of side income or a person with a side project.


Why should you join Sharetribe?

Here are five things that differentiate us.

Work for a cause. We are building a better sharing economy: one that is not ruled by Silicon Valley giants like Uber, Deliveroo and Airbnb, but where thousands of local sharing platforms thrive instead. Our unusual company structure ensures that Sharetribe will always remain independent and focused on its mission. Learn more in English or Finnish.

Have a global impact. We have paying customers in 50 countries, on all 6 continents. Our software is already used by more than half a million people. And we're just getting started. All your work immediately impacts the livelihood of a large number of people all around the globe.

You are in charge (really). Sharetribe is not governed by outside shareholders. All the voting power is held within the team, and you really get to affect how the company is run, and what its strategy should be.

Full transparency. Our core belief is that to be able to work together efficiently, people need to trust each other fully. We believe that maximal transparency fosters maximal trust. At Sharetribe, you will know the salary of each teammate (and they will know yours), and you can at any time check how much money we have in the bank or how much profit (or loss) we're making.

Perks that matter. We help you maintain a healthy life balance and offer you significant freedom to design your ideal working conditions, including time and location.

What you will do at Sharetribe

Customer service is an integral part of our offering. We can only succeed if our customers do. They expect us to be there for them to help them run their businesses. Our customers constantly mention our world-class support when we ask them what we're doing well.

Your role will include, among others, the following things:

  • You provide support to our current and prospective customers through email, Facebook, Twitter and sometimes Skype. This could mean determining whether Sharetribe is a good fit for their platform idea, helping them with the configuration of the platform, or giving them tips on how to run their business.
  • You develop our help center, making it easier for our customers to get answers to their questions quickly.
  • You listen closely to the feedback our customers provide, and work closely with our product team to make sure this feedback is taken into account.
  • You constantly develop our support process, and try to think of new ways to improve our customers' success rate.

What we expect from you

You're passionate about helping people. You are a good listener and an empathetic person who always tries to see the world through the eyes of the customer.

You are proficient in both written and spoken English. English is our official language, and you will be communicating with most of our customers in English. Knowing other major languages (like Spanish, French, or German) is a plus. Knowing Finnish is not a requirement.

You are comfortable with technology. You don't need to have web development skills, but we've noticed that some technology skills are important in a support role. Users may ask questions that are more technical in nature. If you know how to use the command line, or even know enough HTML and CSS to build a simple website, it will likely be a lot easier for you to do your job well.

You are flexible in terms of working hours. Sharetribe has customers in more than 40 countries, spanning across all timezones. We strive to have someone available between 8am and midnight on weekdays, and also have one support team member doing a 3-4 hour shift on Saturdays and Sundays to cover the weekends. Your work times might vary depending on the week.

You align with our values. We value diversity of background and opinion, but there's one thing where alignment is important: our core values. These values guide us in daily decision-making. If they resonate strongly with you, we would love for you to get in touch.

There's no fixed end date for the application period. We will fill the position as soon as we find the right person. We look forward to hearing from you.